Trust Centre
Clarity for every place.
Understand our information, your choices and where to turn for help.
Our information. Your choices. A place for answers.
Explore the Trust CentreA place to understand our information, your choices and how to get help. Place Keys brings together public records, local services, customer accounts and useful place information.
Your data & privacy
What we use, why we use it, and how to exercise your rights.
Read more →Using Place Keys
Service responsibilities, account use and content rules.
Read more →Cookies & choices
Essential storage, optional analytics and external fonts.
Read more →Safety & reporting
Report content, suspected scams or security problems.
Read more →Reviews & fairness
Share relevant experiences and challenge a review.
Read more →Accessible access
Tell us about a barrier so we can investigate.
Read more →Know what the information means
Tools show available sources and dates. Coverage, refresh times and detail vary by provider and location. A scheduled bus time is not a live vehicle prediction; a property record is not proof that a home is currently available.
Bin calendars depend on the exact household and dates published by the council. We do not invent missing collection dates. Tell us if your collection date is missing.
Your account stays yours
Manage saved places and alerts in My Place Keys. Founder invitations have their own tab; invitations are limited to eligible founders and must be accepted by the named, verified recipient. Agency management uses separate permissions.
Who operates Place Keys?
Place Keys is operated by Incentively Limited (company 17121895).
customercare@placekeys.co.uk
3rd Floor, 86–90 Paul Street, London, England, United Kingdom, EC2A 4NE
Still have a question?
Find help with your account, our information or a concern you want to raise.